Terms and Conditions

Basir (BasirPOS) provides information systems and services to its clients through a cloud-based POS system. If you browse any of our websites or use any of our services, you agree to comply with and be bound by these terms. These terms are binding for any use of the service and apply to you from the time Basir provides you with access to the service.

Basir grants the client the right to access and use the service in accordance with these terms under a limited, non-exclusive, non-transferable, non-sublicensable license. Basir may grant or restrict this access according to the following conditions:

• 1.Payment of subscription fees determined by Basir
• 2.No violation of any terms of use
• 3.No legal or regulatory prohibition from using the service
• 4.Use of the service only for lawful and stated purposes

The client/user must:

• Maintain confidentiality of login credentials (username and password)
• Choose a strong password compliant with international standards
• Change passwords periodically
• Not share login credentials with any unauthorized party
• Define user permissions and monitor their activity
• Not attempt to hack or compromise system security
• Not use the system in ways that may harm performance or prevent other users
• Comply with all local laws and regulations when using the service
• Provide accurate and truthful information during registration
• Revoke employees' access when their employment ends, and immediately notify Basir upon any suspected breach or unauthorized use of any account
• Not send spam, store or promote unlawful content, impersonate others, or attempt to security-test the system without Basir's prior permission

Subscription Scope

The subscription is designated for a single branch. "Branch" means each location at which the establishment's business is conducted and the system is used.

The number of subscriptions required is determined by the number of locations, not by the number of commercial registrations, tax numbers, or trade names. Accordingly, whenever the client operates the system at two or more locations, a separate subscription is required for each — even if all locations belong to a single owner under a single trade name, a single commercial registration, and a single tax number, and whether the locations are in different cities, in the same city, or on the same street.

A subscription for one branch may not be used to operate another location or be shared with it in any manner. Basir may set fair usage limits — such as on the size of uploaded files and images — to ensure service quality for all clients.

Payment and Renewal

Subscription fees are determined based on the chosen plan. Payment is made in advance on an annual basis or according to the agreed plan. Subscriptions renew automatically unless canceled before the end of the subscription period.

Free Trial Period

A free trial period may be made available to the client according to offers announced by Basir, subject to the following:

• The trial duration is determined upon account activation and may differ from one offer to another and from time to time; an offer announced at any given time does not create any permanent or vested right
• The trial period is subject to these Terms and Conditions in full, exactly as a paid subscription
• Basir may modify, suspend, or withdraw trial offers for new accounts at any time, without affecting a trial period already activated and in progress
• Data entered by the client during the trial remains their property and carries over unchanged upon subscribing
• If the trial period ends without a subscription, access to the account ceases and the account cancellation provisions of these Terms apply

Cancellation and Refunds

The client may cancel the subscription at any time. In case of cancellation:

• Access to the service continues until the end of the paid subscription period
• Fees for the remaining period are not refunded except in exceptional cases
• Basir is committed to granting the client temporary access to the system after the subscription expires to retrieve their information when needed, and access will be closed after a limited period

To request cancellation or a refund, the client should contact their account manager or the available support channels.

Fee Modifications

Basir reserves the right to modify subscription prices with prior notice to clients. Modifications will not affect active subscriptions until renewal.

Basir may from time to time issue updates, upgrades, improvements, or new versions of the system, which may include adding or removing certain features.

• Updates are usually performed outside peak hours
• Users are informed of important updates in advance
• Instructions are provided on how to use new features
• Basir reserves the right to perform emergency updates for system security

We reserve the right to discontinue certain services at any time, and none of these terms can be interpreted as a guarantee of continuity of any specific service or our commitment to support it indefinitely.

Basir provides technical support and maintenance through its official channels: Basir's official WhatsApp account, email, telephone, and the in-system contact form. Communications through any other channel or personal account are not recognized.

Highest priority is given to critical cases that prevent sales from being completed, and Basir endeavors to respond to and resolve them as soon as possible.

Basir provides each establishment with a dedicated account manager who understands the nature of the client's business and provides fast, personalized support. The account manager may change from time to time, and the client will be notified accordingly.

Training: Support includes training the client and their users on using the system free of charge, remotely and by telephone. It does not include field visits or on-site training at the client's premises, nor performing operational tasks on their behalf (such as entering products, preparing invoices, or stocktaking), unless otherwise agreed in writing.

Availability: Basir makes every possible effort to ensure the continuity and quality of the service. Given that the service depends on external providers and on government systems, no specific availability percentage is offered, and temporary interruptions do not constitute a breach of these Terms.

The system is a cloud service operating through a web browser; its operation requires a stable internet connection, an up-to-date device and browser, and a stable power supply at the client's premises. Providing and maintaining these is the client's sole responsibility.

Peripheral devices — such as printers, cash drawers, barcode scanners, displays, and network equipment — and any drivers or helper software they require are provided by external parties, are not supplied by Basir, are not covered by its warranty, and are subject to their suppliers' terms and warranties. Support for any of them may change or be discontinued by its provider, and Basir may replace any helper service the system relies upon with another at any time.

Basir does not warrant the compatibility of every device, driver, or operating system with the system, and provides remote assistance within reasonable limits. Basir bears no responsibility for any malfunction, interruption, or delay resulting from the client's internet, power, network, devices, their configuration, or their system updates.

Basir is committed to protecting client data through:

• Storing data on secure servers protected by the highest cybersecurity standards
• Performing regular periodic backups to ensure no data loss
• Using advanced encryption protocols to protect data from unauthorized access
• Continuous monitoring and maintenance of infrastructure to preserve data integrity

Clients are advised to keep backup copies of their critical data outside the system as an additional precautionary measure. In case of any data access issues, Basir must be notified immediately for processing.

The client enters into the system data belonging to third parties, such as their customers and employees, and acknowledges and agrees that:

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  The client is the party responsible for such data and for the lawfulness of its collection and use, and has obtained the necessary consents from the data subjects in accordance with the Personal Data Protection Law of the Kingdom and its regulations.

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  Basir processes such data on the client's behalf and upon the client's instructions, solely for operating the service; Basir does not use it for its own purposes, does not sell it, and does not disclose it to any party except as required to operate the service, by applicable law, or upon an official request from a competent authority.

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  The client shall limit data entry to what their business genuinely requires, and shall not enter data of a sensitive nature without an operational need and a lawful basis.

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  The client is responsible for configuring user permissions and preventing unauthorized access to such data.

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  If Basir receives a request from one of the establishment's customers or employees regarding their data — such as access, correction, or destruction — Basir will refer it to the client as the responsible party, and the client undertakes to handle it within the statutory period.

The system is designed so that the establishment's operational and financial data — sales, profits, pricing, suppliers, recipes, and customer lists — remains within the client's account alone, and is not available to Basir through its administrative tools.

Basir accesses such data in two cases only: with the client's explicit consent when needed to resolve a technical issue, or upon an official request from a competent authority.

In all cases, Basir undertakes to maintain the confidentiality of any information it becomes aware of by virtue of this relationship — including what the client shares with it during technical support — and not to disclose it or use it for any purpose other than performing the service. The client, in turn, undertakes to maintain the confidentiality of the pricing and special offers granted to them, and of undisclosed system details and features.

This obligation does not extend to publicly available information or information whose disclosure is required by applicable law, and it survives the end of the contractual relationship.

Basir deals, in all matters relating to the account, with the establishment's authorized representative, being the person who created the subscription and registered the account with Basir initially, or whoever formally replaces them by a documented request from them.

Material requests — such as account deletion, data export, transfer of account ownership, change of the authorized representative, or revoking a user's access — are executed only upon a request issued by them, and Basir may require proof of capacity and authorization before execution.

In the event of a dispute among partners or authorized persons regarding ownership or management of the account, Basir shall limit itself to preserving the data and suspending execution of the disputed requests until a documented agreement between the parties or a ruling or decision from a competent authority is provided, without thereby becoming a party to the dispute or being responsible for its outcome.

Basir may cancel or suspend a client's account in the following cases:

All intellectual property rights in the system and services (including software, design, logos, content) are owned by or licensed to Basir. The client is not granted any ownership rights, only a limited right to use.

Client data (products, invoices, customers) remains the property of the client.

The system allows the client to upload content and publish certain pages to the public, such as the digital menu and the customer rating page, subject to the following:

• Content uploaded by the client — images, names, descriptions, prices, and logos — remains their property, and they alone are responsible for its accuracy and for keeping it up to date.
• The client warrants that they hold the rights to use everything they upload, and that it does not infringe any party's intellectual property or trademark rights.
• The client grants Basir a limited, non-exclusive license to display, store, and process this content, only to the extent necessary to operate the service and display the public pages.
• The client is responsible for the accuracy of prices, descriptions, ingredients, and any nutritional or allergen information displayed to the public; Basir bears no responsibility for them.
• Uploading content that is unlawful, contrary to public morals, misleading, or infringing on others' rights is prohibited. Upon becoming aware of a violation, Basir may hide or remove the infringing content or disable the public page, with notice to the client.
• Ratings and feedback from the establishment's customers are displayed as submitted by their authors; they do not represent Basir's opinion and Basir bears no responsibility for them.

Basir provides the service "as is" without express or implied warranties. Basir is not liable for:

• Any indirect or consequential damages resulting from use of the service
• Data loss resulting from user error or force majeure
• Service interruption for reasons beyond our control
• Client business decisions based on reports or data

In all cases, Basir's maximum liability does not exceed the amount paid by the client during the twelve months preceding the incident.

The client shall defend, hold harmless, and indemnify Basir against any third-party claim, lawsuit, fine, loss, or expense — including reasonable legal fees — where its cause is attributable to:

• Content uploaded or published by the client through the system.
• Data the client entered about their customers or employees without a lawful basis or without the data subjects' consent.
• The client's or any of their users' use of the service in violation of these Terms or applicable law.
• The client's breach of their tax or regulatory obligations before the competent authorities.

Basir shall notify the client of any such claim promptly upon becoming aware of it and shall cooperate with the client in defending it.

Neither party shall be deemed in breach of its obligations if performance is prevented by a cause beyond its will and reasonable control, including without limitation: interruption of internet, electricity, or telecommunications services; failures or outages of hosting providers or cloud infrastructure; failure or downtime of government systems or platforms; cyberattacks; natural disasters; fires; epidemics; strikes; or decisions and orders of competent authorities.

The affected party's obligations shall be suspended for the duration of the event without being deemed a breach, and it shall use reasonable efforts to mitigate its impact and resume performance as soon as the cause ceases, and shall notify the other party where possible.

The client acknowledges and agrees that they are primarily responsible for the following:

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  ZATCA registration and integration: Basir completes the initial registration and integration with the Zakat, Tax and Customs Authority (ZATCA — Phase 2) on the client's behalf. After registration is complete, the client alone is responsible for following up their invoices, declarations, and tax obligations, being the taxpayer primarily responsible before ZATCA.

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  Invoice follow-up: The system displays rejected invoices and processing errors in real time; following them up is the establishment owner's responsibility, who may contact the Basir team for anything they do not understand.

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  Customer data accuracy: Entering customer data and ensuring its accuracy — whether the customer is an individual or a taxable entity with a tax number and address — is the owner's responsibility, as it is used in tax invoices and any error affects the invoice's validity before ZATCA.

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  Monthly VAT returns: The system reflects what the user enters — sales, purchases, expenses, and other invoices — and the accuracy of these figures depends entirely on what the client entered; the client is primarily responsible before ZATCA for the correctness of their declaration.

Basir is an operational and accounting tool that helps you run your business and prepare your invoices and reports efficiently. As each establishment's circumstances differ, the final tax and accounting decision remains yours, and you may consult your accountant when needed. The Basir team is always here to help.

The system provides assistive features powered by artificial intelligence, such as report summaries, product analysis, monthly closing notes, and the smart assistant. These features are provided for assistance and guidance purposes only, subject to the following:

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  Outputs are generated automatically and may contain inaccurate or incomplete information. They do not constitute accounting, tax, or legal advice, and must not be relied upon alone to make any decision.

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  Reviewing and verifying outputs before use remains the client's responsibility, and the client is responsible for any decision based on them.

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  These features operate on aggregate figures and item labels only. No identifying data about the establishment, its customers, or its employees enters their operation — what these features process cannot be attributed to any particular establishment or to any individual.

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  Processing is carried out with the assistance of specialized AI service providers, within this scope alone.

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  Basir relies on more than one model and provider, and reserves the right to update, replace, or discontinue them at any time to deliver the best quality and performance to the client.

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  Due to the nature of this technology, outputs may vary for the same inputs from time to time.

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  Basir reserves the right to develop, modify, or discontinue these features, or to set fair usage limits.

The client agrees to receive from Basir, from time to time, messages via email, WhatsApp, phone calls, or notifications — for promotional purposes, to announce services and offers, to notify of updates to the terms and policies, or for other service-related announcements. The client may opt out of promotional messages at any time through the contact channels, while essential account- and service-related messages continue.

Messages and notices sent by Basir to the email address or mobile number registered in the client's account constitute valid and effective notice as of the date of dispatch, whether or not the client has read them. This includes renewal notices, invoices, amendments to the Terms, and statutory notices.

The client undertakes to keep the registered contact details accurate and to update them promptly upon change; no reliance may be placed on a claim of not having read them or of changed details that were not updated in the account. Communications from the client to Basir are accepted only through the official contact channels announced on the website or within the system.

When you use the ad design request service, the following terms apply:

• This service is for simple promotional/ad designs only (ads, posts, flyers).
• It does not include: menus, videos, logos, full visual identities, or other complex designs.
• Minimum turnaround is one week (7 business days). Requests are not fulfilled instantly.
• During holidays and peak seasons, delays may occur. Please submit requests well in advance.

The client may not assign their subscription, account, or any of their rights under these Terms, transfer them to others, or enable another establishment to use their account, without Basir's prior written consent. In the event the establishment is sold or its owner, commercial registration, or tax number changes, Basir must be notified in order to complete the necessary procedures, including those relating to integration with the competent authorities.

Basir may assign these Terms or any part thereof to any of its affiliates or to its successor in the event of restructuring, merger, or acquisition, with the client's rights and obligations remaining unchanged.

Basir's failure to exercise any of its rights under these Terms, its delay in exercising them, or its forbearance on one or more occasions shall not constitute a waiver of that or any other right, nor a modification of these Terms or an established practice between the parties, and Basir retains the right to exercise it at any subsequent time.

If any provision of these Terms is held invalid or unenforceable by a competent authority, this shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect. The invalid provision shall be replaced by a valid provision achieving the closest possible effect to its intent.

These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute arising from these terms shall be resolved according to the procedures followed in the Kingdom, and the City of Riyadh shall be the exclusive reference for resolving any legal disputes.

Basir reserves the right to amend these Terms from time to time in line with the development of the service or regulatory requirements. The amended version is published on this page with the "Last updated" date refreshed, and the amendment takes effect from the date of its publication. Where a material amendment affects the client's rights or obligations, Basir will notify the client by email at the address registered in their account or through in-system notifications. The client's continued use of the service after publication constitutes acceptance of the amended Terms.

The Privacy Policy is an integral part of these terms. By using the service, you agree to the collection and use of data in accordance with the Privacy Policy.